FLSA Status: Exempt
Summary: We are looking for an Assistant Manager to support our Restaurant Manager in duties which may include but are not limited to maintaining current licenses, vendor contracts, staff scheduling and helping to set monthly business objectives, promotions and supervising general staff performance. These responsibilities include hiring and training front of house staff, front of house inventory and resources, daily accounting, and ensuring quality and safety controls are followed.
Ultimately, you will help minimize operating costs, boost our employee retention and deliver a positive dining experience for our guests by performing the following duties.
Essential Responsibilities:
- Supervise front of house staff, provide assistance, as needed and prepare shift schedules for front of house staff.
- Gather guests’ feedback and recommend improvements to our menus. Resolve any guest issues and complaints.
- Train staff to understand equipment (safety and operations), knowledge of menu, ability to relay dining experience to guests (ie. what is Asian BBQ? Hot Pot? How to properly use table side cooking equipment safely and enjoyably).
- Supervise staff clocking in and clocking out.
- Creating and tracking side work and cleaning checklist for front of the house staff. Assign duties to staff ensuring work is complete and to MOSU standards.
- Coordinates communication between the front of the house, back of the house, and bar staff.
- Cash servers out at the end of shift, make sure tip outs are correct.
- Minimize loss and theft, implementing systems to try to achieve that.
- Interviews and hire employees.
- Arrange for new employees’ proper onboarding (scheduling training and ordering uniforms).
- Monitor compliance with safety and hygiene. Follow safety and health procedures.
- Keep employees motivated and resolve conflicts between staff or guests.
- Ensure all front of house staff are working effectively and efficiently in their duties and not neglecting any guests. Change start/end time for hourly staff shifts to reduce unnecessary labor costs
- Create Standard Operating Procedures for front of house and train staff to follow procedures.
- Supervise routine maintenance and resolve equipment issues. Ensure equipment is operational and well maintained to extend life time.
- Oversee reservations to maximize profitability and turnovers. Process deposits to reduce large no-shows/cancellations.
- Calculate future needs in inventory and miscellaneous items. Place orders as needed and check deliveries for quality and reconcile receipts.
Supplemental Duties:
- Welcome guests, educating and recommending menu items based on interaction with guests.
- Check identification as well as ensuring guests are the legal age to purchase alcohol.
- Issue bills and accept payments. Handles cash, credit, and debit card transactions, ensuring charges are accurate and returning correct change to patrons, balancing the cash register.
- Opening and closing procedures and ensuring space is locked and secured.
- Take guests orders taking note of any dietary restrictions or allergies, answer questions and run food.
- Make sure orders are fulfilled in a timely fashion.
- Prepare and clean restaurant tables with special attention to sanitation and order.
Qualifications:
- Minimum 2 years of proven full-service restaurant experience (References required).
- Minimum 1 year of leadership experience (References required)
- Must be ServSafe certified or become certified within 3 months of hiring.
- Attention to cleanliness and safety.
- Excellent people skills with a friendly attitude.
- Responsible, trustworthy and shows accountability.
- High school diploma is a plus but not required.
- Ability to lift 30 pounds and to stand for 8 hours.
- Ability to support and participate in a team-oriented environment.
- Able to perform high-quality work while unsupervised.
Salary: $65,000.00 – $75,000.00 per year
+1 (518) 949-2450
111 Wolf Road, Suite 1
COLONIE, NY 12205